Security Deposit Refund Dilemma!

Security deposits: some people swear by them, but there is always a risk in claiming them. Can you be sure you always have a leg to stand on?  

Here's an interesting and insightful exercise from Rentivo (like us, one of the more forward-thinking holiday rental sites). How would you respond to this scenario of a booking that clearly didn't go as planned? Would you refund or not? 

Choose your response and then see how everyone else has voted - together with some thoughts that might help mitigate such circumstances arising from your own bookings.

Click Here to View The Scenario and Decide How To Vote

Top tip: Our cleaners take a photo of every room as they finish cleaning it. They don't have to do anything with the image; keep it on their phone for a week or so, but if there is a complaint or damage done, we at least have an image of all our rooms taken shortly before a guest arrives. It only takes a few seconds to take the photo, but it saves a lot of time and anxiety if it is ever required.