- It’s our policy to ensure that each monthly newsletter is always worth reading because it’ll contain helpful (and sometimes amusing) information for you as an owner. Everything we write is geared towards helping you attract more bookings. Is there a hot topic you’d like to see us address – or do you have a question about how to improve your listing? E-mail us your thoughts, and if we address your topic in future issues, a free Featured Favourite listing will be awarded to the first person to suggest the topic. Thinking caps on, folks!
January 2014 Newsletter
What’s Trending in January?
In addition to the significant increase in site traffic, we have noticed that interest in the main summer holiday weeks is well up on last year. Naturally, the fact that the sun decided to grace the UK with its presence last summer may be influential. However, it may also be because people have woken up to the fact that many local education authorities have reduced this year’s official summer holiday dates from 6 to 5 weeks (although some schools may allocate training days to extend the holiday).
In addition, schools are now working hard to stop parents from taking their children out of school for holidays during term time (in some cases even fining them), all of which may mean more families competing for holiday dates in July and August. If that means the peak summer is taken care of, the challenge now will be positioning your cottage to attract bookers who can holiday during term time.
Brainstorm the type of niche holiday experiences you can offer groups of adults outside the school holidays – and update your listing accordingly. You might also consider adding a new page to your website on a specific theme.
From visiting historic sites and outdoor activities to romantic or culinary retreats, it’s surprising how much you can offer if you think about it. Add information and photos that will appeal to the types of holidays that couples, groups of friends or families with non-school-age children might be looking for. You can enhance this by encouraging reviews from guests to write about what they were able to enjoy while staying in your cottage.
Analysing activity on My Favourite Holiday Cottages: the other trend we have noticed is the fall in click-throughs, from adverts to websites, for properties still not offering Wi-Fi facilities.
The growth in tablets (Kindle, etc.) means that just about everybody expects to bring and use them while on holiday—even if only to download new books to read during their stay or check the local weather forecast (the BBC weather app had its five millionth download this week).
So, if you’re still without Wi-Fi, remember that it would seem that Wi-Fi has become as necessary as fridges and washing machines. You should find that the installation and monthly cost will be much less than the value of the bookings you’re losing to local Wi-Fi-enabled competitors.
Fancy a Tweet?
Give your cottage a boost via one of our Twitter Accounts: @mfhcottages. This account aims to provide news and advice for holiday cottage owners and promote our site - and your advert to people seeking holiday cottages to book.
We can tweet and retweet special offers or reasons to visit a place, such as a festival or news of awards, with a link to your advert. All you have to do is follow us on one or both accounts, and we’ll follow you back to receive your tweets. We obviously can’t retweet everything – just the ones relevant to the account’s purpose.
Top Marketing Tip
The online booking software company, SuperControl, have published an exciting guide for owners entitled ‘The Travel Buying Cycle’. It is worth spending time over it with a cup of tea and a pen to note things that might get you a few more bookings this year. Here’s the link to it: The Travel Buying Cycle. We can recommend SuperControl software (and they aren’t paying us to say that!). We use it, and if you’ve got it, make sure your calendar is displayed on your listing. It certainly works, as we have been getting online bookings via the calendar link from My Favourite Holiday Cottages listings. The only downside is that as you get more and more bookings, a full calendar means fewer people are clicking through to your website if they can see you are already booked. However, it will save you hours and hours of responding to enquiries, saying, ‘I’m sorry, we are already booked’.
Top Security Tip
Do you use a key safe at your property? If so, you’ll find a helpful list of precautions to ensure it does its job. Thanks to Boshers Insurance for coming up with most of it. It’s good common sense stuff. Given that it comes from a reputable insurance company, it also gives you an insight into the questions a loss adjuster might ask you in the event of a claim. If you’ve failed to follow good practice, that might have implications. You’ve been told!
1. Buy the best you can afford. Avoid those with a 4-digit code (too easy to break).
2. Find somewhere accessible to locate it out of sight from the approach to the house, i.e. make sure it can’t be seen from the road.
3. Bolt the key safe properly into brick or stone. Don’t just attach it to the rendering.
4. Ensure that the keys are not left in the key safe for more than 24 hours before your guests arrive.
5. Ask your guests’ to avoid leaving keys in the key safe when they go out during their stay.
6. Ensure you or your housekeeper remove the keys from the key safe as soon as possible after your guests have left, and always within 24 hours unless your next guests are due to arrive the same day.
7. Remember to change the key safe code between lettings (see the key code idea below for a memorable way to do this).
8. Never leave keys permanently in the key safe when your property is vacant unless guests are due to arrive.
9. A key code idea: To stop late-night phone calls from guests who arrive and find they have forgotten to pack the key code, set it to the last few digits of your guest’s mobile – easy to remember and never left at home! It also means you don’t have to worry about losing the scrap of paper on which you carefully wrote the latest code number.